[...told... what? She'd just asked questions?] I wasn't offering to tell you why it was, I was offering to try to help you figure out why it was. But if you know already, then that puts you in a really good position to start to do something about it.

[...] Listen, I know we just met and you probably don't want to hear this from me, but... I know there are some things that nothing helps, that nothing can touch. But for almost anything else, the only thing I've ever really seen work is talking about it. So it's worth trying again.